> For the complete documentation index, see [llms.txt](https://help.readymage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.readymage.com/application-management/ssh-access/troubleshooting.md).

# Troubleshooting

## Issues connecting with ReadyMage account

Make sure that you have added an SSH key to your account.

<figure><img src="/files/OUXwbQThDoF9XerCc00O" alt=""><figcaption></figcaption></figure>

If you see this red warning triangle, navigate to **Account -> Integrations** and add your SSH key using [our guide](/application-management/ssh-access.md).

## Issues connecting via SSH

1. Make sure that key that was added to SSH access is a valid **public** **key**.
2. When connecting via **OpenSSH 8.8+ client** ensure that the following configuration is added to the [SSH client configuration file](https://www.ssh.com/academy/ssh/config):&#x20;

   <pre data-line-numbers><code>Host *
   <strong>PubkeyAcceptedAlgorithms +ssh-rsa
   </strong></code></pre>

   Or inline the configuration option when connecting, for example:

   ```
   ssh -o 'PubkeyAcceptedKeyTypes +ssh-rsa' your-ssh-user@ssh.ireland.eu.i.readymage.com
   ```

## tmux

If running time-consuming commands via SSH the [tmux](https://github.com/tmux/tmux/wiki) terminal might come in handy to preserve your SSH session and even have multiple CLI windows.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.readymage.com/application-management/ssh-access/troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.