Billing

How can I manage my billing and subscription details?

To access and manage your billing and subscription details, navigate to the User Portal → Account Menu (top-right corner) → Billing → Click "Access portal"

Enter your email and one-time password, which will be sent to your registered email.

Billing in Account Menu

"Access Portal" Button

What will I be charged on a monthly basis?

There is a minimum charge of $215 / month that includes the resources necessary to run a small shop efficiently, handling a load of back-end catalog and order management operations as well as a front-end load of up to 600 users per hour and up to 1,500 daily unique accesses in a store with a catalog carrying a few thousands SKUs.

My store can not handle the above load on the minimum package, why?

This can happen for various reasons, for example:

• Your catalog size is considered “medium” or “big” based on Magento 2 standards.

• The quality of code, DB queries, or extensions create an inefficient load for PHP and DB to process customer requests. You can check logs in order to identify the root cause.

• Caching is set up inefficiently or is broken, so instead of serving cached content without almost any costs, your store invokes expensive computing resources of PHP and MySQL to serve the content to your visitors.

Our team can help with the code audit and optimization recommendations that your dev team or technical partner can implement. Please reach out to us through support.

What are the resources and services corresponding to the minimum monthly fee of $215?

These are the following computing, storage, bandwidth, and service resources:

• Managed services for hosting and CI/CD of ScandiPWA (or your choice of FE) and Magento 2

• 3.75 CPUs, 6.5 GB of RAM, 30 GB database, 10GB elasticsearch, 5GB Redis, and 20 GB application storage volume in AWS

• GitHub repository

• Automated Pipeline Deployment

• Connected ELK stack

• Setup NewRelic

• Daily DB backup

• 24/7 alerts

• On-demand support for custom infrastructure queries

• FREE setup of CDN, WebP, and SSR integration

• Free setup of SFTP server

• Up 20 000 user session handling

What are the additional charges to the monthly managed hosting fee?

Additional charges are subject to whether your project is using additional services such as CDN, WebP image conversion, and Server Side Rendering (SSR). These are recommended to run on any store and are connected on-demand after registration.

Sample pricing is:

• CDN - from FREE Cloudflare tier to $20 / month per domain

• WebP - included in $20 / month of Cloudflare

When I set up an additional UAT or Prelive instance, how is it charged?

The charge is calculated based on the consumed resources by these additional instances. The cost will be reduced if the instance is not regularly used since it will be put in low-consumption mode after 24 hours of inactivity.

Caution! Your Dev or UAT instances can become very costly if you run stress tests there or perform frequent full reindexes on large catalog sizes.

Can I cap my budget per month?

Yes, you can. You may disable the autoscaling in the User Portal. If autoscaling is disabled, no matter what load you produce on the back-end or front-end, the instances will not scale themselves, thus not incurring any extra costs even for a short period of time.

Can I configure different resource limits and set my monthly limit, for example, to $400?

Yes, you can turn off autoscaling, but increase static sizes for each of the services, setting them to a target budget or maximum resource limits.

Can I look into the possible reasons why my consumption became higher if I do not see increased traffic in Google Analytics?

Yes, you can request setting up Grafana with performance and load dashboards as well as contracting NewRelic and inserting your license key as NewRelic is already pre-configured on all the instances. These tools will show the reasons for the load and you are also welcome to contact our on-demand support, who can prepare a report for you along with any practical actions to address it.

How can I transfer my subscription to another person?

There can various reasons you might want to change ownership of the ReadyMage instance:

• the instance will be managed by a different person;

• you are an agency that has developed a project for a client and now you want to transfer it;

• another person will be managing payments for the instance;

• and etc.

If billing information doesn't change then to transfer the subscription create a support ticket through User Portal.

If you would like to fully transfer the subscription including the billing information, contact [e-mail].

Can I cancel the ReadyMage service at any time?

Yes, you can log in to the User Portal and cancel it anytime. You will be charged for the actual consumption till the cancellation, all your assets, including code, media, database, etc will be archived for a period of 24 hours subject to a recovery service, and then permanently deleted.