General

How can I contact customer support?

We provide a support form for any issue or request regarding your Cloud project.

In order to contact support, a Support Ticket must be submitted. Support Ticket submission happens through User Portal. Navigate to the User Portal → Project → Support and simply fill in the required fields and press submit.

After submission Support will reach out to you directly via email to address your ticket.

Can I use Setup Wizard to install new extensions to my store on ReadyMage?

To ensure the security of the application, the changes to its code base are allowed only via code repository in GitHub, meaning that all extensions need to be set up locally first and then committed to the repository. After that these will be built and deployed to the cloud, altering DB tables, if required by the extension install files.

What is the rate for custom infrastructure requests, consultancy, or code audits?

This is a project-specific service provided based on an hourly pay-as-you-go model, prices can be consulted by contacting us through [e-mail]. Note, we do not provide application support or customization services.

Do you offer support in the migration of my store from another hosting?

Yes, our team can provide on-demand support in moving your Magento 2 + ScandiPWA site to the ReadyMage cloud. Please, contact us through email at [e-mail].

Can I host Magento 1 sites on ReadyMage?

Generally, ReadyMage does not provide support for Magento 1 website hosting.

What is your backup policy?

Frequency, timing, and availability

MySQL Database

Frequency	Timing	Availability
Daily	00:00 UTC	6 days
Weekly	Sunday to Monday 00:00 UTC	14 days
Monthly	On the first day of the month 00:00 UTC	93 days

Media

Media backups are disabled by default. If you require this feature, please contact [e-mail] for assistance.

Frequency	Timing	Availability
Weekly	Sunday to Monday 00:00 UTC	14 days

How to request a database or media restore

Download the backup by following the instructions here. You can perform database or media restore yourself via SSH or request restore through support and it will be done in the next 24 hours.

Which version of Magento 2 and ScandiPWA will I have?

After the new account creation in ReadyMage, you will have an instance with the latest version of ScandiPWA and the corresponding Magento 2 version. You can find the Magento 2 version in the ScandiPWA and Magento 2 version mapping table.

The latest version of ScandiPWA is served by ReadyMage in 10 days after the latest ScandiPWA version is released. You can find more information about the ScandiPWA releases here.