General
Last updated
Last updated
We provide a support form for any issue or request regarding your Cloud project.
In order to contact support, a Support Ticket must be submitted. Support Ticket submission happens through User Portal. Navigate to the User Portal → Project → Support and simply fill in the required fields and press submit.
After submission Support will reach out to you directly via email to address your ticket.
To ensure the security of the application, the changes to its code base are allowed only via code repository in GitHub, meaning that all extensions need to be set up locally first and then committed to the repository. After that these will be built and deployed to the cloud, altering DB tables, if required by the extension install files.
This is a project-specific service provided based on an hourly pay-as-you-go model, prices can be consulted by contacting us through hello@readymage.com. Note, we do not provide application support or customization services.
Yes, our team can provide on-demand support in moving your Magento 2 + ScandiPWA site to the ReadyMage cloud. Please, contact us through email at hello@readymage.com.
Generally, ReadyMage does not provide support for Magento 1 website hosting.
But experienced partner MigrateMyStore can help you migrate your existing Magento 1 store to Magento 2 and ScandiPWA. Visit www.migratemystore.com for a cost calculator and quote.
Frequency | Timing | Availability |
Daily | 00:00 UTC | 6 days |
Weekly | Sunday to Monday 00:00 UTC | 14 days |
Monthly | On the first day of the month 00:00 UTC | 93 days |
Frequency | Timing | Availability |
Daily | 00:00 UTC | 2 days |
Weekly | Sunday to Monday 00:00 UTC | 7 days |
Monthly | On the first day of the month 00:00 UTC | 31 days |
Download the backup by following the instructions here. You can perform database or media restore yourself via SSH or request restore through support and it will be done in the next 24 hours.
After the new account creation in ReadyMage, you will have an instance with the latest version of ScandiPWA and the corresponding Magento 2 version. You can find the Magento 2 version in the ScandiPWA and Magento 2 version mapping table.
The latest version of ScandiPWA is served by ReadyMage in 5 days after the latest ScandiPWA version is released. You can find more information about the ScandiPWA releases here.
